Lux Baby Shop — Shipping & Delivery Policy

Last updated: 28 October 2025

We know how exciting it is to receive your order — especially when it’s something for you or your little one. This policy explains how and when we deliver, what to expect at checkout, and how shipping costs are calculated.

By placing an order on https://luxbabyke.com, you agree to this Shipping & Delivery Policy.

---

1. General overview

We deliver across Kenya, East Africa, and to select international destinations.
All orders are dispatched promptly after payment confirmation.
Shipping fees are calculated based on distance and delivery location and will appear at checkout or be confirmed before dispatch.

We use our in-house riders for Nairobi deliveries and reliable courier services such as Pickup Mtaani, Wells Fargo, DHL, and sacco-based transport services for other regions.
For international deliveries, we work with trusted logistics partners.

---

2. Delivery timelines

Please note that delivery times are estimates, not guarantees.
Delays may occur due to courier operations, weather, customs, or high-demand periods — but we’ll always communicate proactively if there’s an issue.

---

3. Dispatch and tracking

Orders are typically dispatched within one hour after payment confirmation.
Once shipped, you’ll receive an update via WhatsApp or email with your delivery status and tracking details (where available).

If you need your order urgently, contact us — we’ll do our best to prioritise it.

---

4. Shipping fees

Delivery fees are based on your location and distance from our store.

• Fees for Nairobi deliveries are calculated by zone.

• For out-of-town deliveries, courier charges vary by weight, destination, and courier service used.

• International shipping costs depend on parcel size, weight, and destination country.

Exact charges are confirmed during checkout or before your order is dispatched.

---

5. Delivery confirmation

Please make sure someone is available to receive the order at the delivery address.
Once the parcel is handed over and confirmed by the recipient or security personnel, the order is considered successfully delivered.

If a delivery attempt fails due to an incorrect address or unavailability, we may charge an additional fee for redelivery.

---

6. Damaged or missing parcels

While we take great care in packaging and dispatching your items, Lux Baby Shop is not liable for loss, delay, or damage caused by third-party courier or transport providers.

However, we’ll support you in raising the issue with the courier service and do our best to help find a resolution.
Please report any visible damage or missing parcels within 24 hours of receiving your order, along with photos where possible.

---

7. International customs & duties

For international orders, local customs duties or taxes (if applicable) are the responsibility of the buyer.
These charges are not included in our prices or shipping fees and must be paid directly to the local customs authority or courier upon delivery.

---

8. Address accuracy

Please double-check your delivery address before confirming your order.
Lux Baby Shop is not responsible for delays or losses due to incomplete or incorrect address details provided by the customer.

---

9. Delays beyond our control

Occasionally, external factors — such as courier delays, weather, road closures, or public holidays — may affect delivery times.
If such a delay occurs, we’ll communicate promptly and keep you updated until your order arrives safely.

---

10. Contact us

For delivery questions, tracking support, or special requests, reach out to us directly:

Email: luxbabyke@gmail.com
Phone/WhatsApp: +254 798 949 754
Address: Krishna Centre, Ground Floor, Suite A7
Website: https://luxbabyke.com

---

In short

• Same-day delivery in Nairobi (before 5 p.m.).

• 1–2 days across Kenya, 2–3 days in East Africa, 5–12 days internationally.

• Delivery fees depend on distance.

• We’re not liable for courier delays or damages but will support you fully if issues arise.