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Contact Us
We’d love to hear from you — whether you’re checking on an order, need help choosing a product, or just want to say hello. Our team is small but responsive, and we do our best to reply to every message within a few hours.
How to Reach Us
📍 Visit Us
Lux Baby Shop
Krishna Centre, Ground Floor, Suite A7
Nairobi, Kenya
📞 Call or WhatsApp
+254 798 949 754
📧 Email
luxbabyke@gmail.com
🕒 Operating Hours
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Monday – Saturday: 9:00 a.m. – 7:00 p.m.
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Public Holidays: 10:00 a.m. – 4:00 p.m.
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Sunday: Closed (open only during back-to-school season)
Need Help With an Order?
If your question is about an existing order, please include your order number or the name used at checkout to help us assist you faster.
For returns, exchanges, or delivery updates, please visit our:
👉 Returns & Refunds Policy and Shipping Policy.